What can I do with TweetReach Pro?

With TweetReach Pro, you can measure tweets in real time with a Tracker and generate snapshots of recent tweets with individual reports. All Pro plans come with elevated support and one or more user logins.
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Which plan should I choose?

Choosing the right plan means balancing Trackers, reports and users.

• Since each Tracker can track one topic with up to 15 keywords/queries continuously, you'll need a Tracker for each topic you want to track at once.
• Ensure that you have enough snapshot reports to cover any topics that you don't have a Tracker for. Keep in mind that unused reports roll over month-to-month.
• Select a number of users based on how many people in your organization will need access to TweetReach.

What data can I access?

Trackers rely on the Twitter Streaming API and collect tweets in real time once activated. They cannot access historical data from before they were activated. However, once activated, they can track an unlimited number of tweets for unlimited time.
Snapshot reports use the Twitter Search API and can provide data about a maximum of 1500 tweets from the past 5-7 days.
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What web browsers work with TweetReach?

Internet Explorer 7+, Firefox 3+, Safari 4+, and Chrome 4+.

What is your cancellation policy?

TweetReach Pro is a monthly service. You may cancel your subscription at any time from your account settings page if you are not satisfied with the service, and you will not be billed again. We do not offer partial month refunds.

Where's your legal information?

Take a look at our Terms of Service (which includes our refund policy) and Privacy Policy.

Can I change plans after I subscribe?

You may upgrade or downgrade your plan at any time. You will be billed (or credited) a prorated amount depending on your subscription. Please see our Terms of Service for details on how upgrades and downgrades are handled.

Are there other payment options?

Though TweetReach Pro is normally a month-to-month service which bills a credit card, we understand that some organizations may not be able to pay in this way due to internal policies or other constraints. If you would like to prepay for multiple months, pay via invoice or have have other payment needs, please contact us and we'll try to accomodate you. Please note that special payment arrangements can only be made for Plus, Premium or Max subscriptions.

What if I have other questions?

Visit our help site for more FAQs and User Guides. Also, feel free to contact us with additional questions.